Binding Summary
This policy forms part of your agreement with Afzina (a product of Sayedmohamed Trade & Invest SPC) and governs all payments, subscriptions, cancellations, and refunds.
1) Definitions
- Pay-as-you-go (PAYG): Usage-based charges with no fixed term.
- Subscription: Recurring monthly/quarterly/annual plans with auto-renewal until canceled.
- Business Day: Sunday–Thursday, Oman (excluding official holidays).
2) Billing & Payments
- Charges are taken at order time or at the start of each subscription period.
- Invoices/receipts are sent to the account email.
- Third-party platform fees/taxes are non-refundable unless required by law.
3) Cancellations
- PAYG: Cancellation takes effect immediately; no further charges accrue after the timestamp of cancellation.
- Subscriptions: Mid-month cancellation keeps access until end of the current billing month; the full month is charged (no proration). From the next month, no further charges.
4) Refunds
- General rule: Fees are non-refundable except as below or where required by law.
- Residual balances after service cutoff: If a service is stopped/terminated and a positive balance remains with us, we refund it within 10 Business Days to the original payment method.
- Service outage (SLA remedy): If Afzina experiences a continuous outage of 72 hours or more in a billing month, then upon the customer’s request, we refund the full fee for that month. (A support ticket showing dates/times of the outage is required.)
- Method: Refunds are issued only to the original payment instrument for settled amounts. Final posting times depend on banks/payment processors.
- Exclusions: No refunds for issues caused by user misconfiguration, violations of our Terms, third-party platform limitations (e.g., WhatsApp/Instagram policies), account delinquency, or suspensions attributable to the user.
5) Failed or Late Payments
- If auto-renewal fails, access may be suspended until payment succeeds.
- Late fees may apply per the Terms & Conditions.
6) How to Cancel or Request a Refund
- Use the Afzina dashboard, or email [email protected] with your order/invoice number, payment date, and a brief explanation (and outage timestamps if applicable).
7) Disputes & Governing Law
- Disputes should first be raised with Support for amicable resolution.
- This policy is governed by the laws of the Sultanate of Oman.
TL;DR:
- PAYG: Cancel → stops right away → no further charges.
- Subscription: Cancel mid-month → pay that whole month; no charges from next month.
- Service stopped with funds left over → refund in ≤10 Business Days.
- ≥72h continuous outage in a month → full monthly refund on request.
